Professional Physiotherapy Services in Clapham

Privacy Policy Introduction

This Privacy Policy sets out the ways in which we, Clapham Physiotherapy Clinic, collect and use your personal data in connection with our business. It also explains what rights you have to access or change your personal data.

We are required by Articles in the General Data Protection Regulations (the GDPR) to provide you with the information in the following nine sub-sections.

About us

Clapham Physiotherapy Clinic provides high-quality physiotherapy services to clients in and around South London. You can contact us as follows:

Address – Clapham Physiotherapy Clinic, 38 North Road, London SW4 0HD
Email – [email protected]
Telephone – 020 7627 0291

The information we hold about you

Our clinic keeps data on you including but not limited to who you are, where you live, contact details, medical insurance details, what you do, your problems and diagnoses, the reasons you seek help, your appointments, when you are seen and by who, referrals to specialists and other healthcare providers, tests carried out here and in other places, investigations and scans, treatments and outcomes of treatments, your treatment history, the observations and opinions of other healthcare workers as well as comments and aide memoirs reasonably made by healthcare professionals in this clinic who are appropriately involved in your health care.

If you contact us (whether using a query button on our website, or by email, telephone or social media), we will collect any information contained in any correspondence between us.

For more information about cookies and what you can do to disable certain cookies on our website, please refer to our separate Cookie Policy.

Who we share information with

As physiotherapists, we cannot handle all your information ourselves, so we need to delegate this responsibility to others within the clinic. The clinic team (administration and reception staff) only access the information they need to allow them to fulfil their roles.

If your care requires treatment outside the clinic, we will exchange with those providing such care and treatment whatever information may be necessary to provide safe, high-quality care.

Once you have seen the care provider, they will normally send us details of the care they have provided you with, so that we can understand your health better.

Your consent to this sharing of data, within the clinic and with those others outside the clinic, is assumed and is allowed by Law, however we will gladly discuss this with you in more detail if you would like to know more.

You have the right to object to our sharing your data in these circumstances but we have an overriding responsibility to do what is in your best interests.

Purpose of processing your personal information

After a patient agrees to a referral for direct care elsewhere, such as a referral to a specialist in a hospital, necessary and relevant information about the patient, their circumstances and their problem will need to be shared with the other healthcare workers, such as specialists, therapists, technicians etc.

The information that is shared is to enable the other healthcare workers to provide the most appropriate advice, investigations, treatments, therapies and or care.

Lawful basis for processing your personal information

The processing of personal data in the delivery of direct care and for providers’ administrative purposes in this clinic and in support of direct care elsewhere is supported under the following Article 6 and 9 conditions of the GDPR:

Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’.

Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services…’.

Recipient or categories of recipients of your personal information

In connection with the purposes and on the lawful grounds described above, we may share your personal data with third parties. These include:

i) third parties we work with to deliver our business (including for example medical insurance companies, health and care professionals at doctors’ surgeries, hospitals, diagnostic and treatment centres who contribute to your personal care);

ii) any prospective seller or buyer of such business or assets, only in the event that we decide to sell or buy any business or assets;

iii) any other third parties (including legal or other advisors, regulatory authorities, courts and government agencies) where necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by Law.

Your rights to the information we hold about you

You have certain rights in respect of the information that we hold about you which is detailed under Article 21 of the GDPR. As examples, this includes the right to ask us not to process your personal data for marketing purposes, or the right to request access to the information that we hold about you. For more information, please contact the practice manager.

You should be aware that while you have the right to raise an objection, this is not the same as having an absolute right to have your wishes granted in every circumstance.

Your right to access and correction:
- you have the right to access the data that is being shared and have any inaccuracies corrected;

- there is no right to have accurate medical records deleted except when ordered by a court of Law.

How long do we hold your personal information for?

We retain your personal data in line with both national guidance and law, which can be found here:

Your right to complain

Use of personal data is overseen by the UK Information Commissioner’s Office, also known as the ICO.

To complain or raise a concern with the ICO, please contact them via their website:

or call their helpline:
0303 123 1113 (local rate)
01625 545 745 (national rate)

Changes to this Privacy Policy

We may make changes to this Privacy Policy from time to time. We will post any changes to this website.

This Privacy Policy was last updated on November 15th 2018.

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